Remote Customer Support
Clipboard Health

Customer Support Specialist

About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.

Key Responsibilities:

• Manage and resolve escalated queries from business customers via phone, chat, and email.

• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.

• Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).

• Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
  

Skills and Experience:

• 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.

• Proven experience managing escalations and maintaining strong relationships with business customers.

• Experience working towards High CSAT (>90%) and QA scores in B2B environments.

• Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.

• Familiarity with SLA management and complex customer issue resolution.