Dispute Manager
PayPal

Dispute Manager

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Disputes Manager responsible for regulatory disputes handling, consumer experience programs and policies

Job Description:

• Overall ownership of decisions, strategy and policy needed to manage and enhance the internal workflows. Decisions include but not limited to: developing guiding principles on Disputes flow, designing business process architecture and capabilities, long term plans and strategy for the workflows, identifying and delivering opportunities to improve cost, losses and customer experience.

• Workflow management responsibilities include monitoring the process for long term trends/shifts and process/product breakdowns and bugs.

• Working with architecture/engineering on workflow product design and system capabilities.