Customer Success Manager
Salesforce

Customer Success Manager

Preferred Qualifications & Skills

• Experienced professional with 5+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture

• Strong knowledge of Salesforce product and platform features, capabilities, and use cases

• Salesforce product certifications are strongly desired (Salesforce Administrator, Sales Cloud Consultant, Service Cloud consultant , Salesforce AI Associate, and any other relevant Salesforce certifications).

• Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers

• Outstanding communication and presentation skills with a demonstrated track record of influencing effectively at all levels of the organization

• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections

• Knowledge in one or more lines of business (LoBs)

• Highly adept at working autonomously, demonstrating initiative and ownership in driving projects forward.

• Proven ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support, to ensure seamless customer experiences and drive business outcomes.

• Problem-solving and solution-oriented. Track record of identifying customer challenges, developing creative solutions, and implementing strategies to overcome obstacles and achieve desired results.

• Committed to continuous learning and adaptability, ongoing professional development, staying abreast of industry trends, emerging technologies, and best practices

• Proficiency in leveraging data and analytics to inform decision-making processes, track performance metrics, and drive continuous improvement initiatives.

• Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Bi-Lingual (English and French Speaking)